He told me that since the system is showing I have a 3g phone that my service would end if I didn't upgrade, I told him I was gonna upgrade in February to get the new Galaxy, he said ok that's great. The 3rd time they did this the tech told me that their computers are showing that I have a 3g phone, I told him I had a 5g phone that was released in 2020 and I steady have 4g service. Then the company kept putting a temporary block on my data. I have a ZTE Nubia Red Magic 5G, I steady have 4g service, had some problems with the service when I got AT&T but it worked itself out.
Well as luck would have it I did end up buying a phone thru them after about t days without one I was adamant I was not going to let them force me to buy a phone from them. The replacement they'd sent to me and my husband months before where a p o s and not usable I may opinion. I spent all day on my daughter's phone and at the same time running back and forth to the AT&T store getting new sim cards put in my phone so they could get it back online and to my disappointment I never got my flagship Vivo Xi+ back. They did! Mine went the first week and his the second week. They were not supposed to shut them down. They had all the information in our account. My husband and I both lost phones to this 3g b s. So many people have the same leginment complaint including myself. I've sat here and read a lot of the comments about the AT&T 3g network shutdown or Sunset as they refer to it. I could go into detail about everything but it's all been said before I joined in on this site. I just needed to get a little of that said.
There are not enough words in the English language to describe my feelings where Att is concerned. It ought to be against the law what they've done and what they are continuing to do. Why did they sell me something I don't get or they don't have or can't deliver. Spend over $400 a month to have their services before I bought new phones both of which are 5g and I pay for unlimited data w 5G and I'm sitting here at home in a pretty big city with no 5G service. Loyal customer was good for nothing in their book. They've managed to get me over the proverbial barrel and I can't wait until I get off. If you have their services I guess they feel its a privilege, you have to buy their products. There are plenty of other providers out there that I can get. If I live long enough to either get this 36 months behind me you can bet I plan on dumping their services.
I'm 65 years old and all of my phone, tv and internet services are and have always been with Att. My parents had Southwestern Bell and I followed them. Yep, after all the years of being a loyal customer from back in the day when they were Southwestern Bell and maybe before that. I settled for it because of the limited stock they had in 3 different Att stores.
It's Android as my older phone was but so different. I hate the phone I bought, thought I'd get used to it. They shut both of our phones down, mine and my husbands. My last 4 phones I'd purchased were unlocked and I intended on keeping it that way. I'm kicking myself for buying another phone thru them.
moreAtt is making it out to where their rules are the only ones you are allowed to play by. Stilsunshine, I've sat here and read a lot of the comments about the AT&T 3g network shutdown or Su.